Nikie Piper

TERMS & CONDITIONS

COACHING SERVICES AND PHYSICAL PRODUCTS (GOODS)

 

Thank you so much for deciding to invest with me. Whether it’s for my coaching services or any of my products, I truly appreciate your business.

 

Please read the following carefully. It explains what you can expect from your purchase (service or product), and which is the framework for our contract/s together.

 

Full details of our PRIVACY POLICY on how we handle your data can be found here

These Terms & Conditions are to be used in conjunction with both www.nikiepiper.com and www.theartandsoulofjournaling.com.

 

AMENDMENT OF TERMS:

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible.

 

If you choose to use our website/s then we will regard that use as conclusive evidence of your agreement and acceptance of these terms and rights and obligations to each other.

 

RELATED TO DATA PROTECTION AND GDPR COMPLIANCE:

By signing up to either www.nikiepiper.com and www.theartandsoulofjournaling.com mailing list/s you agree to receive information from Nikie Piper about our helpful content, products and services, events, news and offers and you can unsubscribe at anytime. You agree for Nikie Piper (www.nikiepiper.com and www.theartandsoulofjournaling.com)  to store your data for customised advertising campaigns. Please see details of how we use this in our PRIVCY POLICY

 

STORING YOUR DATA:

The data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with EU Regulation 2016/679 General Data Protection Regulation (“GDPR”).

 

LIMITATION OF LIABILITY:

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

Please also see the DISCLAIMER notice

 

CONTENT:

All content and imagery used on this website and within digital products are subject to Copyright © Nikie Piper 2021. Content and/or imagery from publications may not be used without permission.

 

All images which are not original photographs taken by or for Nikie Piper are used with permission via licence or consent. All persons depicted in images are for illustrative purposes only.

 

Content is meant for information/education purposes only and is based on my personal research and experience. Please check with your doctor, healthcare professional or relevant expert regarding the best treatment for you and your specific needs.


 

COACHING SERVICES:

A copy of these terms and conditions will be sent to you for signature before any of our sessions can start.

 

SUMMARY

It’s very important to me that we’re a good fit for coaching and that you have a positive experience during our coaching sessions together. To continue to bring our “best selves” to the coaching process, it is important that we share the same understanding about how we will continue to work together, please, therefore take a moment to read through the points below.

 

Your sessions are important to both of us, each session I will bring myself to the coaching sessions free from distractions and fully present, and respectfully request that you do the same.

 

We agree that we will each show up at the mutually scheduled time for our coaching session. If you should need to reschedule you will do so with a minimum of 24 hours’ notice. If you show up later than 15 minutes to your session without prior notice, the session will be considered as no show, and you would lose the session. I hope you’ll appreciate these healthy boundaries.

 

SINGLE (ONE-OFF) COACHING SESSIONS

If you book a single, one off coaching session full payment will be required at least 7 days prior to the session taking place.  Sessions not paid by that time will be rescheduled to a mutually convenient future date.

 

If you need to reschedule your session you must provide at least 24 hours’ notice in writing (by email) awesome {at}nikiepiper.com.  Sessions cancelled or rescheduled with less than 24 hours’ notice will be forfeited, and no refund will be provided.

 

Refunds are not available for sessions once the session has taken place.

 

COACHING SERIES OR BLOCK BOOKING:

If you book a coaching series (normally over a 3 month period but for any number of sessions above ONE) full payment, or your first instalment payment, must be received at least 7 days prior to the first session taking place.  If your payment is not received by that time your session will be rescheduled.

 

If you need to reschedule a session you must provide at least 24 hours’ notice in writing (by email) awesome {at}nikiepiper.com.  Sessions cancelled or rescheduled with less than 24 hours’ notice will be forfeited, and no refund will be provided.

 

If, at the end of your first coaching session in the series, you are not completely satisfied with your coaching experience, the coaching series can be cancelled and any payment made by you for that coaching series will be refunded to you, less the cost of your first session.  Once session 2 is booked and paid for you are committing to the coaching series in its entirety.  If you choose to withdraw from the coaching series after that time you are responsible for making all coaching series payments and no refunds will be provided.

 

PAYMENT:

Please note all payments are non-refundable and payment plans are to be completed, subject to the conditions above for SINGLE or SERIES/BLOCK BOOKINGS.

 

I reserve the right to change the fees/packages offered but will always honour the agreed rate for the agreed time period that was set at the beginning of our work together. However, should you decide to continue your coaching work with me (which would be amazing!) after the completion of the initial package, there’s no guarantee the rates will be the same.

 

COMMUNICATION:

I welcome communication and connection between our calls. It is my expectation that you will reach out if you hit a “sticky” spot that you would like some feedback on, and that you will share the successes that you have on the way to creating the business and life you love!

 

My preferred way of communication is Facebook Messenger. When communicating between sessions, please make your messages brief and questions clear and direct. This way, you will get a ton of support from me in between the sessions. I am happy to answer as many questions as are on your mind. However, please leave essays for the coaching calls!

 

Regarding email communication, I will respond to your emails within 48 hours Monday-Friday. There will of course be minimal exceptions due to illness, travel and holidays. I will communicate clearly with you regarding times I am/will be unavailable.

 

Even though I encourage you to communicate in between the sessions as often as you need to feel fully supported, please be mindful of waiting for my approval before you decide or take inspired action. The ability to make fast decisions and take inspired action is one of the ‘musts’ for extraordinary success in business. We want you to develop this quality (if you don’t exercise it yet) and prevent you from being co- dependent on me.

 

I welcome your input and questions along the way. Our relationship is a collaborative one, and the more you put into it the more you will get out of it! Ask me questions, challenge my point of view, bring resources to the table that you’ve found, tell me where I’m wrong, and share with me your insights along the way. You are your own best expert even if you don’t know it yet (you will shortly!).

 

An important part of the coaching relationship is the coach’s role in providing challenges and encouraging the client to go beyond the comfort zone. However, this must always be done sensitively and appropriately for the individual client.

 

During the process, some strong emotions and triggers may come up for you. I will be guiding you, instructing you, and working with you in ways that may be new, deep and sometimes challenging for you. For your best results, full participation is required. If strong resistance comes up or feelings of intense discomfort, please always let me know.

 

Please can you come prepared to each of your coaching sessions. At the beginning of each session, I will ask you to update me about happenings since our last session, as well as set objectives for each particular session. Throughout this process, I will hold the big vision and mutually set objectives for you.

 

If I say or do something that upsets you or does not feel right, please let me know. I want to provide you with the service and support you need and believe that honesty and trust are critical for our relationship to grow. I want this to be an open and safe place for you to come with confidence, and I ask that you let me know if there is ever anything that you are concerned about in our work together, so that I can do what is necessary for you to be satisfied and happy.

 

GUARANTEES:

You recognise that I will always have your best interest at heart and that, with hard work and an open mind, you can make life-changing strides in your life and business towards your goals. I operate from the mindset that absolutely anything is possible, and I will work with you to adopt this mindset too. However, I cannot offer any guarantee as your success is dependent on your effort outside of my coaching as well.

 

CONFIDENTIALITY:

You recognise that in the course of our work together you may divulge goals, future plans, business affairs, job information, personal and other such private information. I will not, at any time, either directly or indirectly, voluntarily use any such information for my own benefit or disclose this information to a third party. I will not voluntarily disclose that we are in a coaching relationship without your permission.

 

I do appreciate honest testimonials about our work together, because it feels inspiring to other women to see you succeed in your journey. Your name, picture or video will only be shared with your permission.


 

PRODUCTS (PHYSICAL GOODS):

These are the terms on which we sell all physical goods (products) to you. By ordering any of the products you agree to be bound by these Terms and conditions. You can only purchase products from our websites if you are eligible to enter into a contract and are at least 18 years old.

 

The description of the product/s is set out on the Website/s, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the products supplied.

 

In the case of any products made to you special requirements including print-on-demand, it your responsibility to ensure that any information or specification you provide is accurate. All of our journals are print-on-demand. These include pre-created journals, done for you journals, create your own journal. Please make sure any journal content is accurate as these are non-returnable. See our JOURNALS AND JOURNAL RETURNS section for more detail.

 

All products are subject to availability. All Journal deliveries are shipped directly from a third party as a Print-on-Demand service and may take up to 4 weeks.

 

We can make changes to the products which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

 

DELIVERY, POSTAGE & PACKING and DELIVERY CHARGES

For all deliveries, please see our delivery charges below. Delivery times may vary. Deliveries are made via Royal Mail unless over 4kg where another courier service will be used.

 

Free Delivery is valid on orders over £60. The delivery time for free delivery is subject to change during peak promotional periods, see Post Office updates on UK & International Shipping for details.

 

We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. Please note that where we use the Next Day Royal Mail service, it is not guaranteed, a delivery attempt will be made where possible and a signature is required upon delivery.

 

Orders of more than one type of product will usually arrive separately. For example, if you order a card deck and a journal that is not part of a specific offer or pack, they will arrive separately.

 

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

 

You will be responsible for all loss and damage to the goods after they have been delivered to you.

 

UK POSTAGE AND PACKING DELIVERY CHARGES:

All products are sent by standard delivery via Royal Mail once the product is available and in stock. This means delivery can take between 21-28 days if items are not currently in stock.

The standard delivery time for in stock items is 2-5 days.

The standard charge is £4.00 (up to 1kg). Heavier items (over 1kg and up to 2kg) will be charged at £6.00

Orders £60 or over will be delivered free.

Orders will be delivered Monday - Saturday.

Once your order has been dispatched, you will receive an email to confirm and a tracking number.

During promotional periods, your order may take a little longer to arrive.

‌Please note: Standard delivery time frames are approximate.

 

OTHER POSTGAGE AND PACKING DELIVERY RATES (where offered):

Orders over £100 (equivalent) will be delivered free.

All products are sent by International Standard via Royal Mail once the product is available and in stock.

Items will usually ship once in stock between 3-5 days for Europe and 6-7 days for the rest of the world.

The international standard charge for Europe (up to 1kg) is £11. Heavier items (over 1kg and up to 2kg) will be charged at £14.00.

Once your order has been dispatched, you will receive an email to confirm and a tracking number.

During promotional periods, your order may take a little longer to arrive.

‌Please note: Standard delivery time frames are approximate.

 

PERSONAL INFORMATION:

We retain and use all information strictly under our Privacy Policy.

We may contact you by using email or other electronic communication methods and by pre-paid post and you expressly agree to this.

 

JOURNALS AND JOURNAL RETURNS AND REFUNDS:

An item that is “print on demand” is manufactured when the order is received. IF YOU RECEIVE A BOOK THAT IS DAMAGED, WE WILL PROVIDE A REPLACEMENT COPY AT OUR SOLE DISCRETION BASED UPON PHOTOGRAPHIC EVIDENCE. Due to the nature of the print-on-demand manufacturing process, it is not economically feasible to accept returns on physical products. We may not require that damaged physical products be returned to us, nor do we guarantee returns will be accepted. Refunds are issued at our sole discretion.

 

WORKSHOP & EVENT TICKETS REFUNDS (online and virtual):

Refunds are not available for workshops and events however tickets are transferrable.  If transferring the ticket to another party, we ask that you contact awesome{at}nikiepiper.com at least 24 hours before the event and provide the name and email address of the person attending in your place.  We ask for these details so we know who to expect at the event and so we may email the guest prior to the event (if applicable) to confirm dietary requirements and event specific details (e.g., venue, parking, public transport etc.).

 

DOWNLOAD AND USE OF e-BOOKS, e-COURSES & ELECTRONIC PRODUCTS:

Due to the nature of digital products, refunds are not available.

Digital content, including e-Books, e-Courses and other electronic products are for your own individual and personal use only. The purchase of a single instance of either e-Books, e-Courses and other electronic product grants a single person use of that material, the content of which may not be sold, broadcast, published, loaned, copied, distributed, or otherwise shared, either publicly or privately or with other individuals or groups of people.

If you have issues obtaining your digital purchase, please contact awesome{at}nikiepiper.com.

 

INFORMATION, PRODUCTS OR COACHING:

By using our services or receiving our products (physical goods), you agree that www.nikiepiper.com and/or  www.theartandsoulofjournaling.com  is not to be held liable for any decisions you make based on any of our services or guidance and any consequences, as a result, are your own. Under no circumstances can you hold www.nikiepiper.com and/or www.theartandsoulofjournaling.com liable for any actions you take nor can you hold us or any of our employees liable for any loss or costs incurred by you as a result of any guidance, advice, coaching, materials or techniques used or provided us.

 

All our information on both the websites and in consultations is intended to assist you and does not in any way, nor is it intended to substitute professional, financial, or legal advice. Results are not guaranteed and www.nikiepiper.com and www.theartandsoulofjournaling.com takes no responsibility for your actions, choices, or decisions.

 

PAYMENT:

If you wish to purchase any products or services through our website/s, you must accept these Terms & Conditions and we will ask you to supply certain information applicable to your purchase, including, without limitation, payment and other information. Any such information will be treated as described in our Privacy Policy. All information that you provide to us or our third-party payment processor must be accurate, current and complete. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER PAYMENT MEANS USED TO INITIATE ANY TRANSACTION. You agree to pay all charges incurred by you or any users of your account and credit card (or other applicable payment mechanism) at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases. Verification of information applicable to a purchase may be required prior to our acceptance of any order.

 

JURISDICTION:

This agreement and these websites are subject to the laws of The United Kingdom. If there is a dispute between you and nikiepiper.com or theartandsoulofjournaling.com that results in litigation, then you must submit to the jurisdiction of the courts of The United Kingdom.

 

If you have any questions about any term of these Terms & Conditions, please contact us at awesome{at}nikiepiper.com.

 

Thank you.